Terms

 

Last updated: April 13th, 2019

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.tllcollective.com website (the "Service") operated by The Love Letter Collective Online ("us", "we", or "our").

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, please do not use the Service.


ONLINE MEMBERSHIPS

ONGOING/RECURRING MEMBERSHIPS

Upon signing up for this membership, members will be charged $11.11 AUD every week on the anniversary day of their first payment using the payment method used for the initial transaction.

MINDFULNESS CARDS

EXCHANGES/REFUNDS

We are more than happy to offer an exchange on your Mindfulness Card Set(s) if they are faulty in some way (although we doubt this would ever happen). Unfortunately, as we are a smaller business, we cannot offer refunds on any purchases. Thank you for your understanding.

POSTAGE

Additional postage costs that may be incurred for international orders, will be paid on checkout. Upfront memberships that include a set of Mindfulness Cards ALWAYS include postage (regardless of where they’re being posted).

We do not accept responsibility for lost or stolen mail.


Please read our Privacy Policy [https://www.tllcollective.com/privacy-policy], which constitutes an integral part of these Terms. Our Privacy Policy sets out how we use personal information we receive from and about you and your customers or end users and what are your and their choices with respect to this. Personal information is information that identifies you as an individual or relates to you as an identifiable individual.

If you are a customer/end user of our customer: We have no direct relationship with our customers’ customers or end users whose personal data we process. If you are a customer of one of our customers, and you would like to access, amend or delete your data, then you need to contact our customer (the “data controller”) directly and we will respond within a reasonable period of time to any such request by our customer.

Communications

When you creating an Account on our service, if you elect this option, we will add you to our mailing list for newsletters, marketing or promotional materials and other information we may send. You may opt out of receiving any, or all, of these communications from us by contacting us at hello@tllcollective.com or following the unsubscribe link or instructions provided in any email we send.

You represent and warrant that: (i) you have the right to enter into a binding agreement and, if you are entering into an agreement with us on behalf of an entity, that you are authorized to bind such entity in legal obligations; (ii) if you make a payment to us – that you have the legal right to use any credit card(s) or other payment method(s) that you use to pay us; and that (iii) the information you supply to us is true, correct and complete.

We reserve the right to refuse or cancel your order at any time, for reasons including but not limited to cases where we suspect fraud or an unauthorized or illegal transaction.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a weekly basis.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or The Love Letter Collective Online cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting The Love Letter Collective Online customer support team.

A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide The Love Letter Collective Online with accurate and complete billing information including full name, email address, and a valid payment method information. By submitting such payment information, you authorize The Love Letter Collective Online to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, The Love Letter Collective Online will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Refunds

Certain refund requests for Subscriptions may be considered by The Love Letter Collective Online on a case-by-case basis and granted in sole discretion of The Love Letter Collective Online.

Permissible Use

You may not access or use the Services in a manner that:

  • harasses, abuses, stalks, threatens, defames, or otherwise infringes or violates the rights (including but not limited to rights of publicity, or other proprietary rights) of any other party, or encourages similar conduct in others;

  • is unlawful, fraudulent, deceptive, or prohibited in these Terms;

  • uses technology or other means, including “robots,” “spiders,” “crawlers,” “scrapers,” “offline readers,” or other automated means to access our Content, systems, or user accounts, without authorization;

  • attempts to damage, disable, overburden, or impair our servers or networks;

  • attempts to introduce viruses, or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of the Services, or any computer software, hardware, or telecommunications equipment;

  • attempts to circumvent any content-filtering techniques we employ, or attempts to access areas or features of the Services that you are not authorized to access;

  • probes, scans, or tests the vulnerability of our Services, or any system or network; or violates, or encourages others to violate, these Terms or the referenced Privacy Policy, or any other applicable The Love Letter Collective Online or third-party terms.

We will determine, in our discretion, whether there has been a breach of our acceptable use standards through your use of the Services, and we may take such action as we deem appropriate to prevent, end, or mitigate the impact of any breach we identify.

Our content

Content uploaded to the Services by or on behalf of The Love Letter Collective Online is the property of The Love Letter Collective Online or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

You also agree that you will not duplicate, publish, modify, reverse engineer, create derivative works from, participate in the transfer of, post on the World Wide Web, attempt to extract the source code of that software, or in any way distribute or exploit the Services, or any portion of the Services, unless laws prohibit these restrictions or you have our written permission to do so.

Accounts

When you create an account with us, you represent that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Customer Data

Customer Data means any data of any type that is submitted to the Services by you or on your behalf, including without limitation: (a) data submitted, uploaded or imported to the Services and (b) data provided by or about your end users (including chat and message logs) that are collected from use of the Services.

You are solely responsible for the accuracy, content and legality of all Customer Data. You represent and warrant to us that you have all necessary rights, consents and permissions to collect, share and use all Customer Data as contemplated in these Terms and that no Customer Data will violate or infringe (i) any third party intellectual property, publicity, privacy or other rights, (ii) any laws and regulations, including any applicable data protection laws (such as the EU General Data Protection Regulation (GDPR)), or (iii) any terms of service, privacy policies or other agreements governing your accounts with any third party platforms. You will be fully responsible for any Customer Data submitted to the Services by any of your end users as if you submitted it directly.

You specifically agree not to use the Services to collect, store, process or transmit any Sensitive Personal Information. Sensitive Personal Information means any of the following: (i) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards ("PCI DSS"); (ii) patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act ("HIPAA"); or (iii) any other personal data of an EU citizen deemed to be in a "special category" (as identified in EU General Data Protection Regulation or any successor directive or regulation). You acknowledge that The Love Letter Collective Online is not a Business Associate or subcontractor (as those terms are defined in HIPAA) or a payment card processor and that the Services are neither HIPAA nor PCI DSS compliant. We will have no liability under these Terms for Sensitive Personal Information, notwithstanding anything to the contrary herein.

You agree to comply with all applicable laws in your use of the Services. Without limiting the generality of the foregoing, you will not engage in any unsolicited advertising, marketing, or other activities using the Services, including without limitation any activities that violate the Telephone Consumer Protection Act of 1991, CAN-SPAM Act of 2003 or any other anti-spam laws and regulations.

Your privacy policy must provide all disclosures and require any consents as may be required by law. This includes disclosing how, and for what purposes, the data collected through our Services will be used or shared with us as part of the Services and that we will process this data in the United States. You must also provide your end users with clear and comprehensive information, and acquire consent, where necessary, with respect to the storing and accessing of cookies or other information on such end user’s devices where such activity occurs in connection with the Services and as required by applicable laws. For clarity, as between you and The Love Letter Collective Online, you will be solely responsible for obtaining the necessary clearances, consents and approvals from your end users under all applicable laws.

The Love Letter Collective Online shall bear responsibility for sharing information with the service providers it uses for the provision of the services. This is described in our privacy policy. Any other sharing of information with third parties, which you request us to conduct or facilitate, shall be at your sole responsibility.

You are responsible for entering into separate contractual arrangements with such third parties binding them to comply with obligations in accordance with data protection laws and The Love Letter Collective Online shall not be responsible or liable for facilitating such sharing.

To facilitate our compliance with any record keeping obligations we may have in connection with your information, where requested and as applicable to you, you agree to provide such information to us via the user interface of the Services or via such other means as we may provide, and will use such user interface or other means to ensure that all information provided is kept accurate and up-to-date.

Aggregated Anonymous Data

Notwithstanding anything to the contrary herein, you agree that we may obtain and aggregate technical and other data about your use of the Services that is non-personally identifiable ("Aggregated Anonymous Data"), and we may use the Aggregated Anonymous Data to analyze, improve, support and operate the Services and otherwise for any business purpose during and after the term of these Terms, including without limitation to generate industry benchmark or best practice guidance, recommendations or similar reports for distribution to and consumption by you and our other customers.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of The Love Letter Collective Online and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Love Letter Collective Online.

Copyright

We respect the intellectual property rights of others. If you are a copyright owner, authorized to act on behalf of a copyright owner or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Services by providing the following information:

  • Identification of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at the site;

  • Identification of the material that you claim is infringing your Content and needs to be removed, including a description of where it is located so that the copyright agent can locate it;

  • Your address, telephone number, and, if available, e-mail address, and company affiliation (if applicable) so that the copyright agent may contact you about your complaint; and

  • A signed statement (with physical or electronic signature) that the above information is accurate; that you have a good faith belief that the identified use of the copyrighted work is not authorized by the copyright owner, its agent, or the law; and, under penalty of perjury (in jurisdictions where this applies, which does not include the European Union), that you are the copyright owner or are authorized to act on the copyright owner’s behalf in this situation.

Upon obtaining such information, we will act expeditiously and take actions we deem appropriate including, to remove, or disable access to, the material. Please be aware that there are substantial penalties for false claims. If a notice of copyright infringement has been wrongly filed against you, you may submit a counter notification to our agent. A valid counter notification is a written communication that incorporates the following:

  • Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;

  • A signed statement (with physical or electronic signature) under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and

  • Your name, address, and telephone number; a statement that you consent to the jurisdiction of the competent courts in the federal district court for the judicial district in which your address is located; and that you will accept service of process from the complainant.

Notices of the foregoing copyright issues should be sent to the following email address: hello@tllcollective.com.

If you give notice of copyright infringement by e-mail, an agent may begin investigating the alleged copyright infringement; however, we must receive your signed statement by mail or as an attachment to your e-mail before we are required to take any action. This information should not be construed as legal advice.

We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s Account if the user is determined to be a repeat infringer.

Links to Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by The Love Letter Collective Online.

The Love Letter Collective Online has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that The Love Letter Collective Online shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, in our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may request that we delete your account by contacting us at hello@tllcollective.com.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless The Love Letter Collective Online and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, c) Content posted on the Service; and if you a customer d) a breach of any data processing agreement executed between you and The Love Letter Collective Online or breach of data protection laws.

This indemnification obligation is subject to Customer receiving (i) prompt written notice of such claim (but in any event notice in sufficient time for Customer to respond without prejudice); (ii) the exclusive right to control and direct the investigation, defense, or settlement of such claim; and (iii) all necessary cooperation of The Love Letter Collective Online at Customer's expense. Notwithstanding the foregoing sentence, (a) The Love Letter Collective Online may participate in the defense of any claim by counsel of its own choosing, at its cost and expense and (b) Customer will not settle any claim without The Love Letter Collective Online prior written consent, unless the settlement fully and unconditionally releases The Love Letter Collective Online and does not require The Love Letter Collective Online to pay any amount, take any action, or admit any liability.

Limitation Of Liability

In no event shall The Love Letter Collective Online, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. The overall aggregate liability of The Love Letter Collective Online or its affiliates, whether in contract, tort or under any other theory of liability arising out of or in connection with these Terms or all data processing agreements between Customer affiliates and The Love Letter Collective Online or its affiliates, shall not exceed, in the aggregate, the fees paid to The Love Letter Collective Online in the six (6) month period immediately preceding the event giving rise to such claim. For avoidance of doubt, reference to the liability of The Love Letter Collective Online shall mean The Love Letter Collective Online aggregate liability and that of all The Love Letter Collective Online affiliates under both the Terms and all data processing agreements between Customer affiliates and The Love Letter Collective Online or The Love Letter Collective Online affiliates).

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

The Love Letter Collective Online its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Queesnland, Australia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We may amend these Terms from time to time. The most current version will always be available at https://www.tllcollective.com/terms. If we believe an amendment is material, we will notify you by a notification through the Services and/or by e-mailing the e-mail address you provided to us, if you have provided one. By continuing to access or use the Services after an amendment becomes effective, you agree to be bound by the amended terms.

Contact Us

If you have any questions about these Terms, please contact us: hello@tllcollective.com.